Return and Refund Policy

Tenlify is a brand operated by Xinguang Technology (Guangzhou) Co., Ltd. Contact us at info@tenlifypro.com.

30-day return request period

You may request a return or exchange within 30 days after receiving your order. This period starts on the delivery date, not the shipping date.

How to request a return

Email info@tenlifypro.com with your order number, proof of purchase and the reason for your request. For damaged, defective, incorrect or missing items, include photographs where applicable. Contact us before sending anything back so we can provide instructions and the correct return address.

Return conditions and shipping costs

Items must be unused, undamaged and in their original packaging, with all included parts and components. Customized or made-to-order items and items that have been installed or assembled may be excluded from change-of-mind returns. For change-of-mind returns, the customer is responsible for return shipping; original shipping charges are not refunded. If we supplied a defective, incorrect or incomplete order, contact us so we can arrange an appropriate refund or replacement. Any product-specific conditions must be stated on the product page before purchase and do not limit rights that apply by law.

Refund processing

Once we receive and inspect an approved return, please allow 7–14 business days for processing. Approved refunds are issued to the original payment method. Your payment provider may require additional time to post the credit. This processing period is separate from the 30-day return request period.

Cancellation

To request cancellation, email us within 6 hours of placing the order and before it has shipped. Orders already in transit cannot be cancelled through this process.